Troubleshooting

Experiencing an issue on the website or the mobile app? Follow these steps in order:

Step 1: Report the issue first. Submit a bug request via email corporate@salonhome.com with as much detail as possible.

Step 2: If the issue persists and you haven't received a response, fully close the mobile app (swipe it away on mobile) and reopen it. Many minor issues resolve with a fresh app session.

Step 3: If closing and reopening doesn't work, delete the mobile app from your device and reinstall it from the App Store or Google Play Store. Reinstalling ensures you have the latest version and clears any corrupted cache.

If none of these steps resolve your issue, contact us at corporate@salonhome.com and our team will work with you directly.