Frequently Asked Questions

For Clients

Q: How do I book an appointment?

A: Browse to a professional's profile, select a service, choose your date and time from their available calendar, add a payment method, and confirm. You'll receive an email confirmation immediately.

Q: How do I cancel or reschedule an appointment?

A: Go to your Bookings section, select the appointment, and choose Cancel or Reschedule. Cancellation policies vary by professional, review the policy before cancelling to understand any applicable fees.

Q: What payment methods are accepted?

A: We accept all major credit and debit cards. Additional methods including Cash App Pay are coming soon.

Q: How do I find a professional near me?

A: Use the search or Explore features on the home screen. You can filter by service type, location, specialty, and availability.

Q: Can I save my favorite professionals?

A: Yes. Tap the save or favorite icon on any professional's profile to add them to your saved list for easy future access.

Q: Will I get a reminder about my appointment?

A: Yes. You'll receive an email reminder before your appointment. Make sure Salonhome emails are not in your spam folder.

Q: What do I do if a professional cancels my appointment?

A: You will receive a notification if your appointment is cancelled. You can rebook with the same professional or search for another. Any payment charged will be refunded based on the cancellation policy.

Q: How do I leave a review?

A: After your appointment is completed, you'll have the option to leave a review for the professional directly through the app in your Bookings history.

Q: I didn't receive a confirmation email, what do I do?

A: Check your spam or junk folder and mark Salonhome emails as Not Spam. If you still don't see it, contact us at corporate@salonhome.com.

For Professionals

Q: How do I activate my professional account?

A: Connect your Stripe payout account, list at least one service, and then switch your account status to Active in your Settings. Once active, your profile is visible to clients.

Q: How do I get paid?

A: Payments are processed through Stripe Connect. When a client books and pays, funds are deposited to your connected Stripe account after the appointment is completed. Set up your Stripe account in Settings > Payments.

Q: How do I set my availability?

A: Go to Settings > Calendar and set your working hours. You can also block specific dates or times directly from your calendar view.

Q: Can a professional also book services from other professionals?

A: Yes. Professionals on Salonhome can use the platform as a client to book services from other professionals.

Q: How do I list a salon suite or workspace?

A: Go to Settings > List Workspace and follow the prompts to add your space, including photos, amenities, pricing, and availability.

Q: What fees does Salonhome charge?

A: Fee structures depend on your subscription plan. Paid subscribers benefit from lower transaction fees. Visit Settings > Subscription to compare plans.

Q: How do I see my earnings?

A: Your earnings are visible in your Stripe Connect dashboard. Access it via Settings > Payments > View Stripe Dashboard.

Q: Can I offer packages or memberships?

A: Package and membership features are on the Salonhome roadmap. Stay tuned for updates.

Q: How do I handle a no-show?

A: If a client does not show up for their appointment, mark the booking as a No Show in your calendar. Cancellation fees (if set) may apply per your policy.

Q: How do I edit or remove a service I've listed?

A: Go to Settings > Services, select the service you want to update, and make your changes or delete the listing.